Refund of paid parking fee
If you have been issued a sanction fee due to lack of payment caused by mistyping after July 1st 2019, you may apply for a refund of the parking fee you paid.
This only applies to short-term parking (limited to 24 hours) , and only if you have not previously been refunded such parking fee due to mistyping (independent of the kind of mistyping, parking facility etc) This only applies if the sanction fee has been paid.
Please be aware that the refund does not include the sanction fee, this only apply to the amount paid for parking.
Payment of subscription parking and parking for multiple days, week, month etc. is not applicable to refund. Breach of other parking regulations, such as expiration of the parking ticket/registration, exceeding maximum allowed parking time, parking in breach of alignment regulations, on spots reserved for disabled persons etc. does not entitle you to a refund. The refunded amount excludes percentages paid to mobile payment application suppliers etc.
When is a refund possible?
A refund is only possible, if you can document one of the following situations:
- The parking fee is paid (payment machine or mobile payment application) for a vehicle registration number, that is similar to the vehicle that was parked and at the time the sanction fee was issued.
- You have chosen the wrong, pre-registered vehicle registration number at a mobile payment application.
- You have paid using a Aimo Park tariff code, but a code not belonging to the parking facility you parked the vehicle.
Apply for a refund
If you would like to apply for a refund, you can send the following information to email@example.com within 30 days from the date on the rejection letter:
- Your credit card number – the first 6 and the last 4 digits (credit card payment)
- Copy of your receipt/ticket (cash payment)
- Documentation of previous payments for the chosen vehicle (when the wrong vehicle is selected in application.)
- Documentation of which tariff area used (when you have chosen the wrong tariff area).
- Sanction fee number
- Bank account number (for refund of the parking fee).