Customer support

Go to our website and choose parking facility by searching City/place, Address or using the search field. Click on the pre-book button and insert arrival date. Available products will be displayed. Choose product and click next. If you already are a registered user type in your username and password. You can also pre-book as an unknown customer. Check overview of your order and click next if everything is correct. Click next and include your payment details. Shortly after pre-booking, you will receive a booking confirmation by e-mail.

You can pay by Visa, MasterCard, or Visa Debit.

If you purchase the cancellation fee, you can cancel a pre-booking one hour prior to the booking time. A Pre-booking without the cancellation fee cannot be cancelled.

A "Singel pass" product means that you can drive in and out of the car park only once. A "Multi pass" product means that you can drive in and out as many times as you like within the pre-booked parking time.

We always recommend pre-booking so you are able to guarantee a space.

You will receive a confirmation notice as soon as your booking is complete. You will also be sent an email confirming the booking.

The booking has not been completed successfully and the process should be carefully repeated. If you completed the online process and did not receive booking confirmation, please check that the email is not blocked by your server, or classified as spam.

Please rest assured that your personal data is safe. Every booking is completed via SSL protocol.

You can repent your booking for a duration of 14 days starting from the pre-book date and time. Please use the repent form attached to your booking confirmation.

Yes, all parking charges include VAT.

If you park longer then the pre-booked duration, the price for you overstay will be displayed on the screen on the payment machine or on the column on exit when inserting your parking ticket from entry. You can use your credit card to pay for overstay.

The price of your booking, is displayed on your confirmation email.

A map can be found on the parking pages of our website.

All questions related to booking parking, please contact Aimo Park customer service T. +47 21 00 76 70, E. kunde@aimopark.no

We greatly appreciate any feedback that will help us to improve any products, services and the overall customer experience. T. +47 21 00 76 70 E. kunde@aimopark.no

Some parking spaces are reserved for disabled people and a valid permit for disabled people must be submitted to be able to park in such a space as stated in th regulations on parking permit for persons with disabilities. There are no excuses to use such space based on your own opinion that you need it. The card should be clearly visible for inspection, its the side with expiration date that must be able to be controlled through the frontwindow.

The card must be clearly visible for inspection with the side with the expiration date turned up so that the parking warden will be able to controll it through the frontwindow.

It will be clearly stated on the parking sign if its an obligation to pay for those with a card for disabled persons. Its stated on the entrance sign of the parking area if payment is due on the average parking spaces with fees and it will be directly stated on the sign that reserves the parking space for disabled person if it sparking against a fee.

Everyone must comply with the terms and conditions that apply to the areas in which you park in. The card itself must be clearly visible for inspection and payment must be done where this is stated on the signs. It is not allowed to park on other type of reserved spaces or outside designated valid parking spaces. This applies even if all spaces reserved for displaced persons are occupied.